1 Business Communication

      1. How do you define communication? 

Communication is the ability of giving and receiving information like facts, ideas and opinions by sharing and understanding one another.

    2. What is the role of communication in management of business? 

To have success in any kind of business it is essential to have good communication within all the parts of the organization. It is also very important within business communication to be very formal in order to prevent miscommunication, since vital information may be lost if the communication channels are not used correctly.

    3. What are the different purposes of communication? Briefly explain any five of them. 

1-.Instruction: It has a commanding nature, it is used when the communicator transmits guidance and instructions to the listener.

2-.Integration: It´s purpose is more inter-relationship based. Its main objective is unification.

3-. Information: Ir is used in order to provide facts, in order for the listeners to recap the information.

4-. Influencing: It's main purpose is to influence others or to be influenced. The main hability needed in order for this type of communication to be effective is to be persuasive.

5-.Teaching: This communication process is used to teach and educate or teach others. Teaching is used to provide necessary information for the listener to learn certain topics.

    4. Discuss the different situations when the communication exists. 

Communication happens when a person wants to transmit information to someone else. Then the receiver has to receive information and process it in order to understand what the transmitter is communicating. At last the receiver has the option to respond to the message.

    5. “Communication is an exchange of facts, ideas, opinions and emotions by two or more persons.” Explain the statement and discuss the role of feedback in communication.

Ir is a definition of communication, since communication is a two way process (give/receive) then for a successful communication it is very important to give and receive feedback on the information that was provided during the communication process.

    6. “Communication is the two way process.” Explain. 

It is a two way process because the way communication works is to provide the information (transmitter) and then the listener receives the information. After that the listener has the option to answer to the transmitter, if this happens then we would be talking about a conversation.

    7. Discuss the elements of communication process. 

The sender or transmitter is the person who initiates the message that would be provided to the receiver. The message is the subject of every conversation, there would be no communication if there's not a subject to talk about. The message has to be encoded so the receiver can decode the message. There are different communication channels so the sender has the responsibility to choose the correct one in order for the receiver to be able to receive the message.

    8. Give three examples of brain drain in communication process. 

1-. If the transmitter chooses a wrong communication channel, for example: John wants to communicate with his co-worker, his co-worker does not have a computer and John tries to communicate with him by sending him an email.

2-.The listener is not paying enough attention to the transmitter´s message, then the listener would be missing some information about the message that has just been sended to him or her.

3-. Different languages: This happens when the transmitter wants to communicate with someone that does not speak the same language. The information would not be received correctly by the receiver.